Privacy policy

Last updated: March 10, 2026

COCOWAX operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a personalized shopping experience (the “Services”). COCOWAX is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you or another individual.

Personal information may include:

Contact information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Financial information

  • Payment details

  • Credit or debit card information

  • Billing information

  • Transaction details

Account information

  • Username

  • Password

  • Account preferences and settings

Transaction information

  • Products viewed

  • Items added to cart

  • Purchases made

  • Returns or exchanges

Communications

  • Messages you send to our customer support

Device information

  • IP address

  • Browser type

  • Device information

  • Network connection data

Usage information

  • How you interact with our website and services.

Sources of Personal Information

We may collect personal information from:

  • Directly from you, when you create an account, place an order, or contact us.

  • Automatically, through cookies and similar technologies when you browse our website.

  • Service providers, such as payment processors or analytics services.

  • Partners or third parties that help operate our business.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and improving our services

We use your information to process orders, process payments, manage your account, deliver products, provide customer service, and personalize your shopping experience.

Marketing and advertising

We may use your information to send promotional emails or marketing communications about our products, promotions, and offers.

Security and fraud prevention

We use your information to detect and prevent fraud, protect our services, and ensure safe transactions.

Communication

We may use your contact information to respond to your questions, requests, or customer service inquiries.

Legal compliance

We may process personal information to comply with applicable laws, legal requests, and regulatory obligations.

Sharing Personal Information

We may share your personal information in the following situations:

  • With Shopify, which powers our store and processes certain information to provide our services.

  • With service providers, such as payment processors, shipping companies, analytics providers, and cloud storage services.

  • With marketing and advertising partners who help deliver relevant ads.

  • If required by law or legal process.

  • In connection with business transfers, such as a merger, acquisition, or sale of assets.

Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information about your access and use of our store in order to provide and improve the Services.

Your information may be transferred to Shopify and third-party partners located in other countries.

For more information about how Shopify uses your personal information, please visit:
https://privacy.shopify.com

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information to us, please contact us to request deletion.

Security and Data Retention

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information

  • The right to correct inaccurate information

  • The right to request deletion

  • The right to request a copy of your data

You may also unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will always be posted on this page with the updated date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Company: COCOWAX
Email: cocowax.support@gmail.com